Uganda Communications
Commission (UCC)
Our Vision
Our Mission
Our Core Values
At the heart of our journey towards digital excellence lie our core values, which we abbreviate as EPIC:
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Excellence:
We are committed to a continuous process of improvement. We provide unwavering attention to the needs of both our internal and external stakeholders. Our dedication to serving them includes a relentless pursuit of service enhancement. We approach these needs with a strong focus and a sense of urgency. -
Professionalism:
Our work consistently exceeds established standards. We pride ourselves on delivering efficiency, reliability, competence, dependability, and a deep mutual respect among our team members. -
Integrity:
We hold ourselves to the highest standards of corporate ethics and moral values. Our actions are guided by principles of honesty, fairness, and respect for all internal and external stakeholders, all within the boundaries of the law. -
Collaboration:
We work as one sector, promoting unity and teamwork.
Our Mandate
UCC is mandated to develop a modern communications sector in Uganda. In implementing its mandate, UCC seeks to achieve the following:
- Enhancing National coverage of communications services,
- Competitively priced and quality services provided across the country,
- Provision of modern and innovative communications services in Uganda,
- Safeguarding of critical assets, consumers, and the public from the different forms of communications related harm.
UCC Client Service Charter
The Uganda Communications Commission’s Client Service Charter represents our pledge to deliver exceptional services to all those we serve. Within this Charter, we define the service benchmarks that individuals can anticipate when interacting with the Commission and its staff.
The Client Service Charter outlines the rights and responsibilities of consumers and the procedure to follow if the Commission’s service standards are not met.
To facilitate consumer feedback, we have provided a client feedback form, enabling stakeholders to furnish us with feedback on our performance and suggestions for enhancing our services.
UCC Stakeholder Engagement Framework
The Uganda Communications Commission (UCC), established under the Uganda Communications Act, 2013, is mandated to regulate the communications sector in Uganda, including telecommunications, data communications, radio communications, postal services, and broadcasting. Central to the effective execution of this mandate is meaningful and structured engagement with stakeholders across the sector.
In recognition of the evolving regulatory landscape, changing stakeholder dynamics, and emerging business and technological developments, the Commission undertook a comprehensive review of its Stakeholder Engagement Framework. This review was informed by the Commission’s Strategic Plan, newly developed regulatory tools, and an assessment of the framework’s continued relevance and effectiveness.
The review process involved an evaluation of UCC’s stakeholder engagement practices, including stakeholder mapping and issue analysis aligned to the Commission’s strategic objectives. It assessed the level and quality of stakeholder participation in the planning and implementation of policies and strategies, identified risks and constraints affecting stakeholder relationships, and proposed mitigation measures.
The revised Stakeholder Engagement Framework incorporates key recommendations aimed at strengthening inclusivity, responsiveness, and effectiveness in stakeholder engagement, and will guide the Commission in fostering productive relationships that support the attainment of its corporate objectives.
