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Consumer Rights & Obligations

Consumer Rights

1. Access

2. Information

3. Quality of Service

4. Fair Treatment

5. Complaints

6. Redress

7. Safety and Security

8. Privacy

9. Consumer Education

10. Notification of Termination

11. Representation

12. Billing Information

Consumer Obligations

1. Prompt Payment of Bills

2. Environmental Protection

3. Awareness

4. Action

5. Protection of Communication Facilities

6. Transparency

7. Accessibility for Persons with Disabilities

8. Digital Literacy

9. Ethical Use

10. Reporting Security Concerns

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