SERVICE OUTAGE BY SMILE COMMUNICATIONS UGANDA LIMITED

CALL FOR BUSSINESS PLAN PROPOSALS FOR THE UCC/UCUSAF GRANT FOR “ENHANCING ICT ADOPTION THROUGH DIGITAL LITERACY FOR THE RURAL BORDER COMMUNITIES
March 10, 2022
APPLICATIONS FOR TV LICENSES
March 22, 2022

The Uganda Communications Commission (the Commission) was established under section 4 of the Uganda Communications Act, 2013(the Act) as the regulator of the communications sector in Uganda with mandate to among others monitor, inspect, licence, supervise, control, promote and safeguard interests of consumers and providers of communications services in Uganda.

In accordance with the Act, Smile Communications Uganda Limited (Smile) was granted a license and has since 3rd July 2008 been one of the providers of telecommunication services in Uganda.

Due to operational challenges experienced by Smile in its network and infrastructure provisions arrangements, its services have been unavailable since 1st February 2022. These challenges in infrastructure services are yet to be resolved.  The Commission continues to engage with the parties concerned to urgently address these issues and facilitate resumption of provision of service by Smile to ensure the protection of the interests of Smile’s customers and the integrity of the communication sector.

Smile has undertaken to refund all its customers any unused airtime and data balances that could have expired during this period of service outage and to appropriately compensate them for the inconvenience they have suffered during this period.

The purpose of this notice, therefore, is to update all Smile’s customers and other stakeholders on the above service outage.

The Commission continues to recognize consumer choice in the postal, telecommunications and broadcasting markets as essential for the effective functioning of these markets and also for enhancing consumer welfare.

Please contact the Commission if you need any further clarification on this matter.

DATED this 9th day of March 2022.