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Key among UCC's objectives is to promote consumer awareness and protect interests and rights of the consumer in the communications sector through an effective regulatory and licensing service.

UCC derives its mandate on consumer protection from the Uganda Communications Act as follows;

Section 5 (m) to promote the interests of consumers and operators as regards the quality of communications services and equipment

Section 5 (i) to receive and investigate complaints relating to communications services and take necessary action upon them.

The Consumer Affairs Office of the Uganda Communications Commission is under the Directorate of Industry Affairs. The office undertakes Consumer information, education and protection activities of the Commission.

The overall goal of UCC's Consumer Affairs office is to position the consumer to play an active role in the communications sector development through consumer protection and awareness.

Consumer Affairs Activities

1. Managing an effective consumer complaint redress mechanism.
2. Conducting consumer awareness and education programmes.
3. Strengthening dialogue among stakeholders in the sector.
4. Conducting Consumer research
5. Promoting ICT usage.