Public Consultation Version of the USSD and SMS Market Review report

The Study focused on the provision of wholesale USSD and SMS access services by mobile network operators (MNOs) to third-party mobile financial service providers and other VAS providers.1 The Study examined how current commercial, legal and regulatory policies and practices relating to the SMS and USSD channels affect and are likely to affect the development of mobile financial services in Uganda.

Despite the increasing availability of smartphone apps used over mobile internet connections, SMS and USSD are expected to continue to be used extensively. This will be the case in particular for lower income consumers (who cannot afford smartphones), inhabitants of rural areas (where there is inadequate internet coverage), and less digitally literate members of the population (who may be unable to navigate apps).

Click to download Public Consultation Version of the USSD and SMS Market Review report