Service Standards
As a step towards the realisation of the Universal Service Obligation, the Commission has developed minimum postal service standards expected from the National Postal Operator. These are periodically reviewed in accordance with the Major Operator's Licence issued to Uganda Post Ltd (UPL).
Mail is normally delivered into the addressee's private Post Office Box rented at a Post Office; and the current mail delivery targets set for UPL are as follows:-
| Service Standards | |
| Mail Posted Before Noon | Expected Delivery Time (i.e. No. of hrs after time of posting) |
| For delivery within the same Head Post Office area | 12 |
| For delivery from a Head Post Office to all Departmental Post Offices within the same postal region | 12 |
| For delivery between a Departmental Post Office (DPO) and a Postal Agency in the same DPO area | 24 |
| Delivery between the Kampala GPO and any other Head Post Office | 8 |
| International mail | Same as local after clearance from the international port of entry (e.g. Airport) |