Consumer Obligations or Responsibilities

a) Prompt payment of Bills

Consumers have an obligation to pay all their bills and clear these when they are due.

 b) Environmental Protection

Each consumer has a responsibility of ensuring that his/her utilization or consumption of communication services is not in a manner hazardous to the environment.

The environment is the responsibility of every individual on the planet. As an example of this responsibility, a consumer should ensure that wraps and scratch cards are disposed off safely or in the appropriate way.

 c) Awareness

It is the responsibility of the consumer to be alert and to question issues such as terms and conditions of service.

Consumers should know their rights and obligation as well as finding out the other information available to them.

 d) Action

A consumer has an obligation to be assertive so as to ensure that he/she and other users of the service(s) receive a Fair deal.

It is wrong for a consumer to notice a weakness in a service received or in the sector and remain silent about it.

 e) Protection of Communication Facilities

A consumer has a responsibility to protect all communication equipment and Facilities within his/her vicinity.