Service Client Charter
We will:-
- Monitor inspect, license, and regulate communications services throughout Uganda;
- Make explicit via our Web site and trained professional staff, all of the information we require and the related costs regarding applications for any communications license;
- Provide a written respose to both consumer and operator complaints withinten (10) working days of receipt of complaint and where necessary take appropriate action;
- Provide independent advice and statistics on the communications environment in Uganda;
- Provide equality across the Uganda Communications environment by setting, maintaining and monitoring all national and international communications standard;
- Regulate interconnection and access between operators and users of telecommunications services to ensure fair connectivity tariffs throughout Uganda;
- Promote competition and facilitate entry into the Uganda communications sector;
Help us to Help You
In order for us to provide high quality service, it is essential that you:-
- Give us accurate and complete information when applying for a license in accordance with the documentation and the information you require.
- Pay your license fees promptly when notified they are due.
- Report promptly to the Uganda Communications Commission, any interference to the service that your aoffering (Applies to Operators only).
- Be co-operative and provide all the information the Commission requires when requested. Comply in full with the conditions of the license and technical requirements contained in your license.
- Treat our staff with courtesy and do not canvas favour from them via any means
Making a Suggestion or Complaint
We want to ensure that we continue to provide a professional service to both our operators and their consumers.